December 5th, 2008

History of Football Shirts

In the first Football Association Cup Final in 1972, the two finalists played in clothing that had a mixture of colors. The Wanderers wore pink, cherry and black colors and the Royal Engineers wore navy and dark red. During this time the spectators and the fans would bring along a scarf with the team color to show their support.

During the Victorian period, and sometime in 1863 football emerged as a popular sport and so that is when the Football Association (FA) was formed.

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October 13th, 2008

How to Deliver Customer Service like an Athlete

Delivering customer service is a vital need with every organization. Discover a practical, new and easy to remember technique for your organization.

Copyright (c) 2008 Drew Stevens PhD

Peter Drucker once stated that the purpose of every American business is one thing - creating customers. Research by the American Management Association show that your average HAPPY customer will tell 3 people about her experience with you. Research shows that, out of 25 dissatisfied customers, one customer complain, 24 are dissatisfied but do not complain, and 6 of 24 non complainers have serious issues with the organization. More importantly for selling professionals, customer service is included in 40 percent of every client interaction.

This is a preview of How to Deliver Customer Service like an Athlete. Read the full post (483 words, estimated 1:56 mins reading time)

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