October 17th, 2008

Family fitness tips from a gold medalist

In this interview we talk to former British Olympic Champion Sally Gunnell about her campaign to promote family fitness. Includes some great tips for exercising with the family.

Former British Olympic Champion Sally Gunnell popped in for a chat talk to us about her campaign to promote family fitness.

Sally is mum to three boys - Finley, Luca and Marley. Read on to find out how she inspires her own children to do more physical activity at a time when many parents are afraid to let their kids play outside.

This is a preview of Family fitness tips from a gold medalist. Read the full post (651 words, 1 image, estimated 2:36 mins reading time)

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October 13th, 2008

How to Deliver Customer Service like an Athlete

Delivering customer service is a vital need with every organization. Discover a practical, new and easy to remember technique for your organization.

Copyright (c) 2008 Drew Stevens PhD

Peter Drucker once stated that the purpose of every American business is one thing - creating customers. Research by the American Management Association show that your average HAPPY customer will tell 3 people about her experience with you. Research shows that, out of 25 dissatisfied customers, one customer complain, 24 are dissatisfied but do not complain, and 6 of 24 non complainers have serious issues with the organization. More importantly for selling professionals, customer service is included in 40 percent of every client interaction.

This is a preview of How to Deliver Customer Service like an Athlete. Read the full post (483 words, estimated 1:56 mins reading time)

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